Services
Condo, strata, and commercial restoration
Encore Restoration is an employee-owned Canadian firm, based in Vancouver, BC, that specializes in large and complex industrial, commercial, institutional, and course-of-construction disaster restoration across Canada except Quebec. This page is that firm’s condo, strata, and commercial line for high-rise towers, multi-tenant buildings, and commercial portfolios across Canada except Quebec.
Who this service is for
This line is for strata and condo councils, commercial property managers, owners, adjusters, and loss consultants on a large or complex building file. High-rise offices and multi-tenant buildings are the setting. Encore Restoration is employee-owned, mobilizes from Vancouver, and does not take the work into Quebec. Assigned files are 24/7.
A strata or condo loss is in scope because the building is a multi-party commercial property file, with councils, managers, and insurers on different clocks. It is not in scope as house-and-contents cleaning.
The people who usually open the conversation are the property manager, the adjuster, the loss consultant, or the facility owner. Project managers and site supervisors who run this work can also use the confidential career channel.
Scope of work
The published scope is water extraction and structural drying; fire, smoke, and soot remediation; reconstruction and structural build-outs; strata and multi-tenant coordination; and building-envelope and common-area repairs meeting municipal codes and fire separations. The method is Stabilize, Assess, Recover, Rebuild, across Canada except Quebec.
- Water extraction and structural drying
- Fire, smoke, and soot remediation
- Reconstruction and structural build-outs
- Strata and multi-tenant coordination
- Building envelope and common-area repairs meeting municipal codes and fire separations
On a high-rise or multi-tenant loss, water extraction and structural drying means removing standing water and drying the structure so moisture does not keep travelling through shared floors, risers, and common areas. Encore Restoration coordinates that work with the property manager and, on a strata or condo, with the council and the insurers. It belongs to Stabilize and Recover on a large or complex ICI file. The published model is not a residential carpet-cleaning visit, and it is not a Quebec service. Assigned files remain on the 24/7 emergency commitment.
How the response protocol applies
This service uses Encore Restoration’s four-phase protocol: Stabilize, Assess, Recover, then Rebuild. Stabilize contains hazards. Assess builds the shared record, including thermal imaging and structural mapping where that phase applies. Recover runs cleaning, drying, and specialized restoration in parallel where possible. Rebuild closes reconstruction. Assigned files are 24/7.
The full phase descriptions, emergency actions, and the documentation table live on the ICI Response Protocol page. Adjusters and loss consultants can use How Encore works with adjusters and loss consultants for the same timelines.
Documentation on an assigned file
On assigned files, targets are project file access in about 1 hour, an initial report and budgets in about 24 hours, and plans, photos, and moisture logs in about 72 hours. Repair breakdowns are targeted in about 14 days where relevant. Scope stays ICI or course of construction, across Canada except Quebec.
Timelines are targets on assigned files and apply where the item is relevant. Full phase notes sit on the protocol page linked above.
Where the work is mobilized
Encore Restoration mobilizes from its Vancouver, BC head-office presence across Canada except Quebec. One national number, 236-836-2673, covers every file. City names are deployment regions, with no separate branch phone and no published street address. The firm is employee-owned. Work still follows Stabilize, Assess, Recover, Rebuild.
Provinces and territories, and the named deployment regions, are on the service area page. This service page is not a local branch. Head-office presence is Vancouver, BC.
Questions about this service
These answers restate the published scope for this service. They do not add certifications, branch offices, or a residential line. Encore Restoration is employee-owned, based in Vancouver, and works across Canada except Quebec. The protocol remains Stabilize, Assess, Recover, Rebuild, with 24/7 response on assigned files.
What buildings are covered by condo, strata, and commercial restoration?
High-rise towers, multi-tenant structures, and commercial portfolios. Encore Restoration coordinates the file with strata or condo councils, property managers, and insurers. The work is large and complex ICI restoration across Canada except Quebec, using Stabilize, Assess, Recover, Rebuild.
Does Encore Restoration handle residential jobs?
No. Encore Restoration does not restore residential carpets as a business model and does not run a residential service line. A strata or condo building is in scope when the loss is a large or complex property file, not because it contains homes.
What does strata and multi-tenant coordination include?
It is the logistics of working with councils, property managers, and insurers so remediation stays compliant and friction stays low. The published aim is fast-tracked approvals and minimized friction. Encore does not publish a guaranteed council or permit timeline.
What documentation arrives in the first 72 hours?
On assigned files, where relevant: project file access in about 1 hour; an initial summary report and budgets in about 24 hours; floor plans, photo logs, moisture documentation, and equipment placement in about 72 hours. Repair breakdowns are a 14-day target. Response is 24/7.
Related pages
These links stay inside Encore Restoration’s published ICI and course-of-construction model. The hub and the sibling services describe the other pillars. The protocol page holds the timelines, from 24/7 response through the 14-day repair breakdown target. Nothing here adds a Quebec page or a residential service.