ICI specialized
Complex HVAC, structural concrete, industrial machinery, multi-tenant logistics, institutional regulation, and active construction sites — this is our operating environment.
Core Services
Specialized recovery for complex environments
Encore Restoration is an employee-owned Canadian firm, based in Vancouver, BC, that specializes in large and complex industrial, commercial, institutional, and course-of-construction disaster restoration across Canada except Quebec. We do not restore residential carpets as a business model. We restore industrial systems, commercial portfolios, institutional facilities, and course of construction losses — environments where downtime, schedule pressure, and documentation all matter.
Why Canada trusts focused specialists
Capability where complexity concentrates
Capability at Encore Restoration is concentrated on large and complex ICI and course-of-construction losses outside Quebec, where systems, machinery, multi-tenant logistics, regulation, or an active build is in play. The firm is employee-owned and based in Vancouver. Assigned files are 24/7 and follow Stabilize, Assess, Recover, Rebuild.
Minimal business interruption
We sequence work to keep critical operations online where possible, coordinating around your facility’s real constraints rather than a one-size playbook.
Compliance & safety first
Bonded and insured mindset with deep respect for provincial OHS expectations and environmental compliance on every site.
Stakeholder fluency
Clear communication with insurers, adjusters, loss consultants, general contractors, developers, strata councils, property managers, and facility leadership — without drama or ambiguity.
01
Condo, Strata & Commercial Restoration
Condo, strata, and commercial restoration at Encore Restoration is large-scale property recovery for towers and multi-tenant buildings across Canada except Quebec. Councils, property managers, and insurers stay on one file. It is not residential carpet cleaning. The sequence is Stabilize, Assess, Recover, Rebuild, with 24/7 response.
From high-rise office towers to complex multi-residential structures, we manage large-scale property recovery with precision. We understand the logistics of working with strata and condo councils, property managers, and insurers to keep remediation compliant and friction low.
- Water extraction and structural drying
- Fire, smoke, and soot remediation
- Reconstruction and structural build-outs
- Strata & multi-tenant coordination — fast-tracked approvals, minimized friction
- Building envelope & common area repairs meeting municipal codes and fire separations
02
Industrial & Manufacturing Recovery
Industrial and manufacturing recovery is Encore Restoration’s heavy-industry response for large and complex losses outside Quebec. The published aim is to protect supply chains and specialized assets. The firm is employee-owned and based in Vancouver. Work follows Stabilize, Assess, Recover, Rebuild, with 24/7 emergency response.
Heavy industry requires a heavy-duty response. We protect supply chains and specialized assets so production can return with confidence — not guesswork.
- Machinery and equipment decontamination
- Corrosion control and electronics restoration
- Facility deep cleaning and hazardous material management
03
Institutional Facilities
Institutional restoration is Encore Restoration’s discreet, compliant response for schools, hospitals, municipal buildings, and secure facilities across Canada except Quebec. Public-service continuity is the point. Infection-control practice is described as CSA Z825 aware, not as a certification. The sequence is Stabilize, Assess, Recover, Rebuild.
Schools, hospitals, municipal buildings, and secure facilities require discreet, highly compliant restoration. Public trust and service continuity sit at the centre of every decision.
- Strict infection control protocols (CSA Z825 aware practices)
- Mold and asbestos abatement
- Safe, fast-track restoration for public service continuity
04
Course of Construction
Course-of-construction restoration is Encore Restoration’s response when fire, water, collapse, storm, or construction-related damage hits an active build, renovation, or expansion. The firm is employee-owned, serves Canada except Quebec, and uses the same large-loss discipline as occupied ICI work. Assigned files are 24/7.
Losses that strike while a building is still under construction, renovation, or expansion are a distinct class of work. Incomplete envelopes, temporary power, open floors, staged materials, and multi-trade sites change every mitigation decision. Encore handles course of construction (COC) and builders-risk style recoveries with the same large-loss discipline we apply to occupied ICI facilities — sequenced for safety, schedule, and claim documentation.
Whether the trigger is fire, water, collapse, storm, or construction-related damage, we stabilize the site, protect undamaged work-in-progress, and restore a clear path for the general contractor, owner, and insurer to get the project moving again.
- Emergency stabilization on active construction sites
- Protection of work-in-progress, materials, and installed systems
- Water extraction, drying, and fire/smoke remediation mid-build
- Coordination with GCs, developers, project managers, and COC/builders-risk carriers
- Documentation that supports scope, delay context, and defensible recovery options
Questions about Encore services
These answers restate Encore Restoration’s four published pillars and the limits around them. The firm is employee-owned, based in Vancouver, and works across Canada except Quebec. Residential carpet cleaning is not a pillar. Assigned files are 24/7 and follow Stabilize, Assess, Recover, Rebuild, with a 72-hour documentation target.
What is ICI restoration?
ICI restoration is disaster restoration for industrial, commercial, and institutional buildings. Encore Restoration applies it to large and complex losses and also handles course-of-construction and builders-risk work. The sequence is Stabilize, Assess, Recover, Rebuild. It is not a residential, contents, or carpet-cleaning service.
What are Encore Restoration's four service lines?
Condo, strata, and commercial restoration; industrial and manufacturing recovery; institutional facilities; and course of construction, including builders risk. Each is large and complex work across Canada except Quebec. Residential carpet cleaning is not a line. The method is Stabilize, Assess, Recover, Rebuild.
Does Encore Restoration handle residential jobs?
No. Encore Restoration does not restore residential carpets as a business model and does not run a residential service line. Condo, strata, and multi-tenant buildings are in scope when the loss is a large or complex property file. Detached-home and contents cleaning are not the work the firm is built for.
Which parts of Canada does Encore Restoration serve?
All of Canada except Quebec: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador, Yukon, Northwest Territories, and Nunavut. Teams mobilize from a Vancouver, BC head-office presence. One phone number: 236-836-2673. Named cities are deployment regions, not branch offices.
What documentation do adjusters receive in the first 72 hours?
Where relevant on an assigned file: project file access in about 1 hour; an initial report and budgets in about 24 hours, including thermal imaging with the photo summary; floor plans, photo logs, moisture documentation, and equipment placement in about 72 hours. Repair breakdowns are a 14-day target. Response is 24/7.
How do confidential career or ownership conversations work?
Project managers and site supervisors can write confidential@encorerestoration.ca, call 236-836-2673, or use the contact form and choose Career and ownership. Encore limits access to people who need it to respond, and will not contact a current employer without explicit instruction.
For professionals who run the work
Service excellence is a people model
Service excellence at Encore Restoration is a people model for project managers and site supervisors who run large ICI and course-of-construction losses outside Quebec. The firm is employee-owned. Confidential outreach is welcome, and a current employer is not contacted without instruction. Call 236-836-2673. The sequence is Stabilize, Assess, Recover, Rebuild.
Behind every complex ICI recovery is leadership that can plan, sequence, document, and deliver. If that is you, Encore is building a home for operators at the top of their craft — with an ownership path.